Refund Policy

At Moa TV Store, we stand behind the quality of our IPTV service and want our customers to feel confident when purchasing.

1. Digital Service Policy

Moa TV Store provides digital IPTV services that are activated after payment confirmation. Once activated, the service is considered delivered.

2. Cryptocurrency Payments

All payments are accepted via cryptocurrency only. Due to the nature of blockchain transactions, refunds are processed manually according to the conditions outlined below.

3. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee only if our service does not work as promised.

A refund may be approved if:

• The service fails to function due to issues on our server side
• Our support team is unable to resolve the issue after reasonable troubleshooting
• The request is submitted within 30 days of activation

4. Refund Process

To request a refund:

• Contact our support team at help@moatv.store
• Provide your order details and a clear explanation of the issue
• Allow our team time to investigate and attempt resolution

If approved, refunds will be issued via cryptocurrency to the wallet address you provide.

5. Abuse & Fraud Prevention

Refund requests made in bad faith, repeated refund attempts, or misuse of the guarantee may result in service termination without notice.

6. Policy Updates

Moa TV Store reserves the right to modify this Refund Policy at any time. Changes become effective immediately upon publication.

7. Contact Us

For refund-related questions, contact us at:

📧 help@moatv.store